Refund Policy

Our Commitment to You

We at IPTV The Fox take pride in the quality of our IPTV subscription service. This policy details the scenarios where refunds are possible, maintaining transparency and fairness for all users.

Refund Eligibility

You might qualify for a complete or partial refund based on the following situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, adhere to these instructions:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

At each step, you’ll get an email update. During weekends or holidays, response times could be delayed.

Exceptions (When Refunds Are Not Provided)

In the following cases, refunds will not be provided:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are processed within 3 business days post-approval, but it might require 5-10 business days for the funds to be visible in your account, based on your bank or payment provider.

Generally, refunds for a change of mind are not provided beyond the initial 7 days. It’s best to examine our features and seek answers to any questions before subscribing.

We automatically renew subscriptions. In case you miss canceling before the renewal deadline, get in touch with us promptly. Refunds for renewals are handled depending on specific circumstances.